Terms & Conditions
A minimum of 3 day’s notice is required for all orders placed.
For larger bespoke orders please contact us directly.
The following constitutes a legal agreement between a visitor (“you”) and us with respect to our website service, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this Agreement on your own behalf and to register for use of this Site. If you are under 18 but at least 15 years of age, you must present this Agreement to your parent or legal guardian. Children under the age of 15 may not register on this Site, and parents or legal guardians may not register on their behalf.
By placing an order on Rubys of London website you are agreeing to the following terms and conditions. Before confirming your order please read through these terms and conditions and in particular cancellation, returns and delivery policies.
10.2 For the purposes of this Clause 16 “copy” and “copying” shall include non-literal copying as well as the copying of the structure and form of the Site and any elements within it.
9.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
9.3 We will not be liable for errors or omissions on the Site nor for loss or damage suffered by you as a result of any unavailability of the Site or by any use by you or reliance placed on the Site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.
9.4 The Site is provided “as is” and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by email: [email protected]
9.5 We shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to Products.
9.6 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the Site (or any part thereof) without notice to you and without any liability to you or to any third party.
7.1 It is your responsibility to provide accurate personal information (“Personal Data”) and to update your Personal Data as necessary to keep it accurate. You undertake that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere on the Site;
7.2 It is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and our Privacy and Cookies Policy;
7.3 It is your responsibility to maintain the confidentiality and security of your Personal Data especially your user name. You will not allow others to use your user name and you will notify us immediately of any unauthorised use of your user name. We shall not be responsible for any losses arising out of the unauthorised use of your user name and you agree to indemnify and hold us harmless, for any improper, unauthorised or illegal uses of the same;
7.4 Whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site);
7.5 You will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.
6.2 You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).
5.2 If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or credit you with a replacement of exact order and delivery of prior order.
5.3 We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
5.4 Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.
5.5 We have made every effort to display as accurately as possible the colours of our products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, the colour of the actual product you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery and we cannot accept the return of any product because it does not match the colour you were expecting from viewing your screen display.
5.6 The provisions of this clause do not affect your statutory rights.
4.2 If for any reason you find yourself unable to collect your order within the given time slot, we will retain your ordered Products for collection by you for 24 hours, although we cannot guarantee freshness of product.
4.3 If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us, you will be contacted directly via telephone on the number you provided us by the driver. If a drop off at the address is still not available orders will be returned to their depot. Another delivery will need to be booked and paid for before being dispatched the following day. Due to the storage by them we will not be able to guarantee freshness or quality and the product is likely to deteriorate.
4.4 In order for us to hand over the ordered Products upon collection or delivery, the recipient must sign that the Products are in good condition and that the complete order has been delivered. Thereafter, we will no longer be responsible for actual delivery of the Products to you.
4.5 Your order will be delivered between 9 am to 2 pm on your specified delivery date, more specific delivery times cannot be given or guaranteed. Rubys of London will provide our couriers with your mobile number, you will be contacted directly by them if there are any issues with delivery. Couriers can only attempt to contact UK telephone numbers, international telephone numbers cannot be used.
4.6 We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.
4.7 We shall not be liable for any delay in delivering the Goods, however caused.
4.8 Delivery delays may occur due to circumstances beyond our control, if a delay is anticipated you will be notified by telephone and/or email.
3.2 Our prices exclude delivery costs, which will be added to the total amount due before completion of your order and will be clearly displayed on your invoice.
3.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.
3.4 Payment for all Products must be by credit or debit card and those accepted by us are those listed on our website on the date when your order is placed. We will send you an invoice upon receipt of payment.
3.5 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
2.2 Products which were due to be collected by you from us and which you failed to collect on the appointed day, must be placed by us in our fridges overnight to comply with Food Safety legislation. Accordingly these Products cannot be kept by us at an ambient temperature and are therefore likely to deteriorate.
2.3 We cannot accept any responsibility for deterioration of the Products in these circumstances. We cannot accept responsibility for damage caused by you or by a courier/agent engaged by you to collect Products from us if they are damaged during transit to your home provided that you or your courier/agent has signed our “delivery receipt” confirming that the goods were in good condition and undamaged at the point of collection.
2.4 Under no circumstances shall we be liable to you in respect of any complaint concerning any aspect of any Product which is not raised by you within 24 hours of delivery by us or collection by you or your courier/agent.
2.5 We will notify you of any Product containing nuts or gluten on our Order web page. However, since our bakery does handle nuts and wheat flour we cannot guarantee that traces of the above will not be found in our Products and therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such Products.
1.2 If you notice an error in the Order Confirmation you must notify us immediately at 020 88586618 or [email protected]
Once Payment has been made and order placed, refunds are not permitted. If for any reason you need to cancel the order placed please inform us immediately. Cancellations must be placed no later than 48 hours prior to order collection or delivery date. If cancellation is placed later than this, refunds will not be issued.
1.3 If you wish to add to or change your order, or change the date or time of delivery or collection of your order, then we will accommodate you where possible, subject to kitchen space being available to permit us to make your products, provided that you contact us no later than 48 hours before your order is due to be collected or delivered.
1.4 Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.
1.5 We recommend that products ordered are consumed on day of purchase to ensure freshness, taste and quality.