Frequently Asked Questions

All products produced at Ruby’s are vegan certified and therefore do not contain any animal derived ingredients including eggs, milk, dairy, lactose, honey, gelatine or any other animal products. Please note that this classification does not consider potential third party cross contamination.

I have allergies?

Nuts

Some of our products do not contain any nut derived ingredients. Although all measures are taken to avoid cross contamination, we cannot guarantee against airborne contamination and therefore the products may not be suitable for those with allergies.

Gluten

Although all measures are taken to avoid cross contamination of products, we do hold gluten in the bakery and therefore cannot guarantee against airborne contamination. Therefore, our products may not be suitable for coeliacs. Please check with the individual that this environment is suitable for their needs before ordering.

Soy

We offer a wide range of products that do not contain soy however as we hold soy within the bakery we cannot guarantee against cross contamination or third party cross contamination.

Sesame

Although all online ranges are free from sesame containing ingredients as we do hold sesame within the bakery we cannot guarantee against cross contamination or third party cross contamination.

For more information on our products or any potential allergens they may contain please contact customer service at hello@rubysoflondon.com and we will be happy to help.


Nutritional Information

What flours do you use?

All products contain a different mix of flours. Our vegan products contain organic unbleached flour. Each gluten free product contains different flours mixes including: brown rice, potato, ground almonds, arrowroot and buckwheat flour. Please check the ingredients page for specific ingredients.

What natural sweetener do you use?

We use a mixture of coconut blossom sugar and organic agave. Please check individual products for further details.

Are your naturally sweetened products suitable for diabetics?

Please make sure to check with the individual receiving the cake that the natural sweetener used is suitable for them.

My dietary needs are not covered on your current product list?

Please feel free to contact us with your specific requests and where possible we will be happy to substitute ingredients to match your required needs. Please be advised there may be an extra charge for this.

Can you make me a cake with eggs and dairy?

No. We do not hold any animal derived ingredients onsite and therefore are unable to produce a cake with such ingredients.


Miscellaneous

Can you make me a themed or different shaped cake?

All our cakes come in 8 or 10” round shape. If you require bespoke additions to your cake please do not hesitate to contact us at hello@rubysoflondon.com with your request and we will be happy to help where possible. Please note we do not produce any character or shaped cakes.

I’ve seen a product at the market that I would like to purchase but it is not listed online?

Our market menu changes seasonally and offers a different variety of product to our online range. Please feel free to contact us and we will be happy to suggest similar products that are available to purchase online.

How long can I keep my products for?

All our products are freshly made to order and we advise that they are consumed on the day of delivery to ensure quality and freshness.Donuts and Gluten free cakes can tend to dry out however Vegan cakes and brownies will keep for up to three days.

If you are storing your products we recommend keeping outside of the fridge in a cool place.

Can I freeze my order?

Our products can be frozen however this will affect quality and freshness.

Do you offer discount on multiple purchases?

There are no discounts offered for online products. For large (over 400 units) or bespoke orders please do contact us and we will be happy to arrange a quote for you.

My postcode is not on your postcode deliver list?

We can arrange delivery to any Greater London postcode. If your postcode is not on our list please contact us and we will be happy to arrange a special delivery.

Please be advised that due to the delicate nature of our products we use a specialist courier for this and therefore deliveries outside of our listed area are likely to be costly. You can of course select click and collect if preferred.

I need a different or more specific time for delivery?

Delivery Times:
Monday – Friday: 9am – 2pm
Saturday: 10am – 5pm

All deliveries are dispatched from our Greenwich bakery and delivered in postcode order; therefore, we are unable to provide a more specific time as delivery times are dependant to what is onboard.

How do I store my product once it arrives?

Your order will come with a care card explaining how to store your product.

Please store your products outside of the fridge in a cool place. We suggest that all products are consumed on day of delivery to ensure quality and freshness.

What if I am out when my delivery arrives?

Please be sure to specify alternative delivery information when booking online. The couriers will be happy to leave with a neighbour or in a desired location as specified when booking. If no one is available to receive delivery the driver will return the product to the bakery and you will need to make other arrangements to collect. Alternatively, we can arrange redelivery for the following day at an additional cost.

Where can I collect my order from?

We offer a click and collect service from our two Greenwich locations:

Monday – Friday only:
Ruby’s of London HQ

Weekends only:
Greenwich Market