11.1 You understand and agree that your use of the Site is at your own sole risk. The Site is provided “as is” and without warranty by us, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and any warranty of non-infringement. We do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Site with respect to performance, accuracy, reliability, security capability or otherwise. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using the Site including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from us.

10.1 All intellectual property content on the Site including, without limitation trademarks, button icons, logos, graphics and images is owned by us and is protected by International Copyright laws. Your use of them is governed by this Agreement, certain end-user licence agreements, and applicable law.

10.2 For the purposes of this Clause 16 “copy” and “copying” shall include non-literal copying as well as the copying of the structure and form of the Site and any elements within it.

9.1 We have the right to withdraw any Product from the Site for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.

9.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

9.3 We will not be liable for errors or omissions on the Site nor for loss or damage suffered by you as a result of any unavailability of the Site or by any use by you or reliance placed on the Site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.

9.4 The Site is provided “as is” and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by email: ruby@rubysoflondon.com

9.5 We shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to Products.

9.6 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the Site (or any part thereof) without notice to you and without any liability to you or to any third party.

8.1 You agree to indemnify and hold harmless us, our directors, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including solicitors’ or attorneys’ fees and court costs) arising from or concerning any breach by you of this Agreement and/or these Terms and Conditions for your use of the Site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.

You Agree that:-
7.1 It is your responsibility to provide accurate personal information (“Personal Data”) and to update your Personal Data as necessary to keep it accurate. You undertake that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere on the Site;

7.2 It is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and our Privacy and Cookies Policy;

7.3 It is your responsibility to maintain the confidentiality and security of your Personal Data especially your user name. You will not allow others to use your user name and you will notify us immediately of any unauthorised use of your user name. We shall not be responsible for any losses arising out of the unauthorised use of your user name and you agree to indemnify and hold us harmless, for any improper, unauthorised or illegal uses of the same;

7.4 Whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the Site (including any software or systems you use to access the Site);

7.5 You will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright.

6.1 We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

6.2 You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).

5.1 We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the colour or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please provide photographic evidence immediately to ruby@rubysoflondon.com.

5.2 If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or credit you with a replacement of exact order and delivery of prior order.

5.3 We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

5.4 Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.

5.5 We have made every effort to display as accurately as possible the colours and finish of our products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, the colour of the actual product you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery and we cannot accept the return of any product because it does not match the colour you were expecting from viewing your screen display.

5.6 The provisions of this clause do not affect your statutory rights.

5.7 Many decorations used are natural and vary in size and colour and therefore slight decorative changes are sometimes made to accommodate this.

5.8 Please inspect you order at the point of delivery or collection. Once your order has been accepted we will not be liable for any damage to your product and no refund will be offered.

4.1 The Products ordered by you can only be delivered to the delivery address provided by you to us, or collected by you from our collection point locations.

4.2 If for any reason you find yourself unable to collect your order we will retain your ordered Products for collection by you for 24 hours, although we cannot guarantee freshness of product at this point. Unless an alternative agreement has been arranged your product will be disposed of after this point. No refund will be applied

4.3 If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us, you will be contacted directly via telephone on the number you provided us by the driver. If you are not contactable the driver will leave with a neighbour or in your designated safe place. If this is not possible your products will be returned to our Tunbridge Wells bakery. Another delivery will then need to be arranged and will be charged at the full rate. Due to the storage by them we will not be able to guarantee freshness or quality and the product.

4.4 In order for us to hand over the ordered Products upon collection or delivery, the recipient must sign that the Products are in good condition and that the complete order has been delivered. Thereafter, we will no longer be responsible for any damage caused to your products.

4.5 Your order will be delivered between 8am - 3 pm on your specified delivery date, more specific delivery times cannot be given or guaranteed. Ruby's of London will provide our couriers with your mobile number, you will be contacted directly by them if there are any issues with delivery. Couriers can only attempt to contact UK telephone numbers, international telephone numbers cannot be used.

4.6 We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.

4.7 We shall not be liable for any delay in delivering the Goods, however caused.

4.8 Delivery delays may occur due to circumstances beyond our control, if a delay is anticipated you will be notified by telephone and/or email.

3.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect pricing.

3.2 Our prices exclude delivery costs, which will be added to the total amount due before completion of your order and will be clearly displayed on your invoice.

3.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

3.4 Payment for all Products must be by credit or debit card and those accepted by us are those listed on our website on the date when your order is placed. We will send you an order confirmation upon receipt of payment.

3.5 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.

2.1 The Products ordered are fresh on the day of delivery or collection, and will remain fresh for a further 24 hours from the time of delivery or collection if kept by you at an ambient temperature in the box provided. Products placed in a fridge or a freezer or kept for a time longer than 24 hours are so kept at your own risk and we are not liable for any deterioration of the Products in these circumstances.

2.2 Products which were due to be collected by you from us and which you failed to collect on the appointed day, must be placed by us in our fridges overnight to comply with Food Safety legislation. Accordingly these Products cannot be kept by us at an ambient temperature and are therefore likely to deteriorate.

2.3 We cannot accept any responsibility for deterioration of the Products in these circumstances. We cannot accept responsibility for damage caused by you or by a courier/agent engaged by you to collect Products from us if they are damaged during transit to your home provided that you or your courier/agent has signed our “delivery receipt” confirming that the goods were in good condition and undamaged at the point of collection.

2.4 Under no circumstances shall we be liable to you in respect of any complaint concerning any aspect of any Product which is not raised by you within 24 hours of delivery by us or collection by you or your courier/agent.

2.5 We will notify you of any Product containing nuts or gluten on our Order web page. However, since our bakery does handle nuts and wheat flour we cannot guarantee that traces of the above will not be found in our Products and therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such Products.

1.1 Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation to notify you of the fact we have received and accepted your order.

1.2 If you notice an error in the Order Confirmation you must notify us immediately at 020 88586618 or hello@rubysoflondon.com.
If for any reason you need to cancel the order placed please inform us immediately. Cancellations must be placed no later than 48 hours prior to the order collection or delivery date. If cancellation is placed later than this, refunds will not be issued.

1.3 If you wish to add to or change your order, or change the date or time of delivery or collection of your order, then we will accommodate you where possible, subject to production volumes being available to permit us to make your products, provided that you contact us no later than 48 hours before your order is due to be collected or delivered. Some changes may come at an additional charge.

1.4 Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.